10 Reasons Why Your Documentation is Killing Your User Experience

Dennis Lane

Writer & Product Evangelist

August 15, 2023

2 min read

Do you want to know the secret to creating a user-friendly product? It's not just about having great features, it's also about having great documentation. Yet, many companies neglect this crucial aspect of their product, leading to frustrated users and lost sales.

In this post, we'll explore the top 10 reasons why your documentation is killing your user experience, and how Dewstack can help you turn it around.

1. You're not providing enough context

One of the biggest mistakes in documentation is assuming that your users know as much about your product as you do. Dewstack can help you provide context by organizing your documentation in a logical and intuitive manner, so users can quickly find the information they need.

2. Your language is too technical

Not everyone who uses your product is a tech expert. Dewstack can help you write in a clear, concise language that is easy for everyone to understand.

3. You're not using visuals effectively

Visuals can be a powerful tool for helping users understand your product. Dewstack makes it easy to add images and videos to your documentation, so users can see exactly what they need to do.

4. Your documentation is hard to navigate

If your users can't find the information they need, they'll quickly get frustrated and give up. Dewstack's intuitive navigation system makes it easy for users to find the information they need, when they need it.

5. Your documentation is out of date

Outdated documentation is worse than no documentation at all. Dewstack can help you keep your documentation up-to-date by making it easy to update and publish changes.

6. You're not providing enough examples

Examples are a great way to help users understand how to use your product. Dewstack can help you add relevant examples and use cases to your documentation, making it easy for users to apply your product to their needs.

7. Your documentation is too long

Long blocks of text are overwhelming and hard to read. Dewstack can help you break up your documentation into bite-sized chunks that are easy to consume.

8. You're not addressing user feedback

User feedback is a goldmine of information for improving your product and documentation. Dewstack can help you gather and analyze feedback, so you can make informed decisions about how to improve.

9. You're not making it easy to give feedback

If users can't easily provide feedback, they won't bother. Dewstack's built-in feedback system makes it easy for users to share their thoughts and suggestions.

10. Your documentation is not accessible

Accessibility is important for making sure all users can access your product. Dewstack can help you create documentation that is accessible to everyone, including those with disabilities.

Conclusion:

Creating great documentation is key to providing a positive user experience. By using Dewstack's powerful features, you can create documentation that is intuitive, easy to understand, and always up-to-date. Don't let bad documentation kill your product - try Dewstack today!